Refund policy
Last updated: September 23, 2026
Underwood Creations offers a 30-day return window for most purchases.
Eligibility
You may request a return within 30 days of the delivery date for eligible items. Items must be unused, in original condition, with all tags and packaging intact (where applicable). Proof of purchase is required.
Non-Returnable Items
The following are final sale and cannot be returned or refunded:
- Customized, personalized, made-to-order, laser-engraved, or embroidered products
- Digital products
- Items damaged by the customer after delivery
How to Start a Return
Email diane@underwoodcreations.store with your order number and reason for return. Once approved, we will provide a prepaid return shipping label and instructions. Do not ship items back without authorization, unauthorized returns will not be accepted.
Return Shipping
We provide a prepaid return label for approved returns of eligible items. Return packages must be sent to the address on the label (this may vary depending on whether the item was fulfilled in-house or by Printify).
Refund Process
After we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 14 days of our receipt of the item. Additional time may be required for your bank or card issuer to post the credit.
Damaged, Defective, or Incorrect Items
Contact us immediately at diane@underwoodcreations.store. We will resolve the issue promptly (replacement, refund, or other solution as appropriate).
Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.
Questions
Email diane@underwoodcreations.store or call +1 (970) 417-3599 during business hours (Monday–Friday, 9:00 AM – 5:00 PM Mountain Time).
Underwood Creations
58109 Ida Rd
Montrose, Colorado 81403
United States